Privacy

1. Who we are

Kaynan Nexus is run jointly by Kaynan Fusion Ltd and Salix Limited, both New Zealand companies. When these pages say "we" or "us", they mean both companies.

You can reach us at info@salixtech.co.nz or sales@kaynanfusion.com.

2. Machine data

Kaynan Nexus stores the readings a customer's machines send it, such as temperatures, pressures and counts, with the time of each reading, and the alerts those readings raise. Machine readings are not usually about people.

Machine data belongs to the customer. We use it only to run that customer's portal and alerts, and to keep the service working. We do not sell it or share it with anyone else.

Readings are kept for as long as the customer uses Kaynan Nexus. When a customer leaves, we give them a copy on request and then delete their data.

3. People who sign in

For each person with a portal account we keep their email address, their role, whether they receive alert emails, a scrambled form of their password if they set one, and when they last signed in. The customer's administrator decides who has an account.

Signing in sets one cookie that keeps you signed in. It holds nothing but a signed reference to your account. Platform administrators also get a cookie that remembers which company they are viewing.

4. This website

If you use the form on this page, we receive your name, email address, and anything else you choose to give: your company, phone number, number of machines and your message. It is emailed to both companies and kept in Kaynan Nexus, so it cannot be lost on the way. We use it only to reply to you about Kaynan Nexus, we do not add you to a mailing list, and we delete it if you ask.

The public pages of this website use Google Analytics to count visits, see which pages are read and learn how people found us. It sets cookies in your browser and sends Google your IP address, browser and device details, and the pages you view. We use it only to improve this website, never for advertising. You can block it in your browser's privacy settings or with Google's opt-out add-on at tools.google.com/dlpage/gaoptout.

The portal, including portals on a customer's own web address, uses no analytics, advertising or tracking tools.

Like most websites, our hosting provider keeps standard server logs, such as IP address, time and page requested, for security and troubleshooting.

5. Who handles data for us

We use a few providers to run Kaynan Nexus. They handle data only to provide their service to us:

• Railway: hosting for the portal, the database and the connection point for machines, in Singapore.
• Resend: delivery of emails, such as sign-in links, alerts and messages from this website's form.
• Google: Google Analytics, counting visits to this website's public pages, in the United States.
• Stripe: card payments, for customers who pay by card. Card details go to Stripe, never to us.

If a customer sets up a Slack channel or another webhook for alerts, alert details are also sent there, at the customer's instruction.

6. Keeping it safe

Connections to the portal and from machines are encrypted. Each machine has its own password and can only send data as itself. Passwords are stored scrambled, never as typed. The database is backed up every day.

7. Your rights

You can ask to see the personal information we hold about you, and ask us to correct it. Email info@salixtech.co.nz and we will reply within 20 working days.

If you are not happy with how we handled your information, you can complain to the Office of the Privacy Commissioner at www.privacy.org.nz.

8. Changes

If we change how we handle data, we will update this page and the date at the top, and tell customers directly when a change affects them.